Skip to main content

How to Avoid Roofing Scams After a Hail Storm

How to Avoid Roofing Scams & Storm Chasers

Every time a major hail storm hits West Texas, dozens of out-of-town "roofing companies" flood the area. They knock on doors, make big promises, and disappear after cashing your insurance check. Here's how to protect yourself.

What Are Storm Chasers?

Storm chasers are roofing crews that travel from state to state following severe weather. They're not all scammers — but many operate with practices that put homeowners at risk:

  • No local presence or permanent address
  • Here today, gone in 6 months
  • No accountability if problems arise
  • Often use untrained subcontractors
  • May not carry proper insurance or manufacturer certifications

Red Flags to Watch For

1. They knock on your door unsolicited

Legitimate local contractors don't need to go door-to-door. If someone shows up uninvited after a storm, be cautious.

2. They pressure you to sign immediately

"This deal is only good today" or "Your neighbor already signed" are high-pressure tactics. A reputable company gives you time to decide.

3. They offer to pay or waive your deductible

The Texas Department of Insurance says it is illegal for a contractor to waive, rebate, or absorb a property policyholder's deductible, or help the policyholder avoid paying it. Do not accept that offer; ask your insurer or the Texas Department of Insurance if you have questions.

4. They want a large upfront payment

Legitimate contractors may require a materials deposit (10-30%), but never 50%+ upfront. And never pay cash.

5. They can't provide local references

Ask for references from homeowners in YOUR city. If they can only provide references from other states, that's a problem.

6. Their "office" is a hotel room or P.O. box

Check their address. A real roofing company has a real location with real employees.

How to Verify a Roofing Contractor

Before signing anything, verify:

  • Texas contractor registration — check with your city's building department
  • Insurance — ask for a Certificate of Insurance (COI) showing general liability AND workers' comp
  • BBB rating — check the Better Business Bureau
  • Google reviews — look for consistent, long-term review history (not just recent 5-stars)
  • Physical address — drive by their office
  • Years in business locally — the longer, the better

Why Local Matters

When you choose a local contractor like Candor:

  • We're here BEFORE the storm, DURING the repair, and AFTER for warranty work
  • Our reputation depends on every single job
  • We answer our phone 5 years from now if you have an issue
  • We know local codes, inspectors, and insurance adjusters
  • We employ local people and invest in the community

What Candor Does Differently

  • We never knock on doors — our customers come to us through referrals and reputation
  • We never waive deductibles — integrity isn't negotiable
  • We never pressure — take your time, get other quotes, do your research
  • Get details in writing — ask for a clear scope, materials, and warranty information before authorizing work

If You've Already Signed with a Storm Chaser

Texas law gives you a 3-day right of rescission (see our guide to choosing a legitimate roofer) on contracts signed at your home. If you signed something you regret, you can cancel within 3 business days by sending written notice.

*Need a trustworthy local roofer? Call Candor Construct & Roofing at (806) 224-2836. Faith-driven and committed to clear communication across West Texas.*