Frequently Asked Questions
Frequently Asked Questions
- How much does a new roof cost in West Texas?
- A new roof in West Texas typically costs between $8,000 and $25,000+ for residential properties, depending on size, materials, pitch, and complexity. Standard asphalt shingles average $350-$500 per square, while standing seam metal runs $800-$1,200 per square. Commercial roofing varies by system type and building size. Candor provides free, no-obligation estimates with transparent pricing.
- Does insurance cover my roof replacement?
- Coverage depends on your policy, the cause of loss, and your insurer's decision. Candor can document observed conditions and explain its proposed repair scope, but does not file, negotiate, or adjust insurance claims.
- Do you offer financing for roof replacements?
- Yes. Candor offers financing options to help homeowners manage the cost of a new roof, including competitive rates and flexible terms through lending partners. Contact us for current programs available in your area.
- How do I file a roof insurance claim in Texas?
- Document damage with photos, contact your insurer to open a claim, schedule a professional roof inspection, attend the adjuster inspection, and review the adjuster's report. Candor can provide factual roof-condition documentation and explain its proposed repair scope, but does not file, negotiate, or adjust claims.
- What if my insurance claim is denied?
- If a claim is denied, ask your insurer for its written explanation and review your policy. You may request a re-inspection, consult a qualified public adjuster or attorney, or contact the Texas Department of Insurance. Candor can provide factual roof-condition documentation and explain its proposed repair scope.
- Is it illegal for a roofer to pay my deductible in Texas?
- No. The Texas Department of Insurance says it is illegal for a contractor to waive, rebate, or absorb a property policyholder's deductible, or help the policyholder avoid paying it. Candor never waives deductibles.
- How long does a roof replacement take?
- Most residential roof replacements take 1-3 days, depending on roof size, complexity, weather, and material. Metal roofs may take 2-4 days, while commercial projects range from several days to several weeks.
- What happens during a free roof inspection?
- A Candor inspector examines the roof, flashing, vents, gutters, and penetrations; looks for hail, wind, wear, and leak risks; documents findings with photos; and provides a written condition report and clear repair or replacement options. The visit typically takes 30-60 minutes.
- Do I need to be home during the roof replacement?
- You do not need to be home during installation, but we recommend being available at the start and end of each day. We communicate by phone or text and complete a final walkthrough when work is finished.
- What roofing materials work best in West Texas?
- For extreme UV, hail, high winds, and temperature swings, Candor commonly recommends Class 4 impact-resistant shingles, standing seam metal, stone-coated steel, and TPO or EPDM for commercial properties based on the property, budget, and priorities.
- What is a Class 4 impact-resistant shingle?
- Class 4 is the highest shingle impact-resistance rating, tested under UL 2218. These shingles are designed for hail resistance. Some insurers may offer credits for qualifying systems, but eligibility and amount vary by carrier, policy, coverage, location, and verification requirements.
- How long should a roof last in Texas?
- Material and maintenance determine lifespan: standard asphalt shingles often last 15-20 years, architectural shingles 25-35 years, Class 4 shingles 25-40 years, standing seam metal 40-70 years, and commercial TPO or EPDM 20-30 years. Annual inspections help maximize useful life.
- What areas does Candor Construct & Roofing serve?
- Candor serves Lubbock, Midland, Odessa, Amarillo, Abilene, San Angelo, Wichita Falls, and surrounding West Texas communities including Wolfforth, Shallowater, Slaton, Levelland, Plainview, Big Spring, Andrews, Snyder, and Sweetwater.
- Is Candor Construct & Roofing insured and certified?
- Before hiring any contractor, request current proof of insurance, a written scope, and documentation for any claimed manufacturer credential. Verify the credential directly with its issuer.
- What makes Candor different from other roofing companies?
- Candor does not waive deductibles, avoids high-pressure sales tactics, and provides transparent written estimates and factual roof-condition documentation.
- What should I do immediately after a hail storm?
- Stay safe and do not climb on the roof. Document visible damage from the ground, check for interior leaks, note storm details, contact your insurer, schedule a professional inspection, and do not sign with unsolicited storm chasers.
- How can I tell if my roof has hail damage?
- Look for dark bruises, missing granules, cracked shingles, dents in vents or flashing, excess granules in gutters, and new interior water stains. Hail damage is often invisible from the ground, so a professional inspection is the most reliable assessment.